P_celight

KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users' Mental Health Crises for "Content"

I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.

Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)

But I was getting a weird feeling, so I went to read the legalese.

I couldn't even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I'm glad I stopped to read, because:

What you say on there won't be confidential. (And for context, I tried it out and the things people were looking for help with? I didn't even feel comfortable sharing here as examples, it was all so deeply personal and painful)

Also, what you say on there? Is now...

Koko's intellectual property - giving them the right to use it in any way they see fit, including

Publicly performing or displaying your "content" (also known as your mental health crisis) in any media format and in any media channel without limitation

Do this indefinitely after you end your account with them

Sell / share this "content" with other businesses

Any harm you come to using Koko? That's on you.

And Koko won't take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)

I was curious about their business model. They're a venture-capitol based tech startup, owned by Airbnb, the famous mental health professionals with a focus on ethical business practices./s They're also begging for donations despite having already been given 2.5 million dollars in research funding. (If you want a deep dive on why people throw crazy money at tech startups, see my other post here)

They also use the data they gather from users to conduct research and publish papers. I didn't find them too interesting - other than as a good case study of "People tend to find what they are financially incentivized to find". Predictably, Koko found that Kokobot was beneficial to its users.

So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.

(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don't read if you're not in a good place to hear about negligence around pretty horrific topics.)

I first messed around with the available options, but then I asked it about something obviously concerning, saying I had a gun and was going to shoot myself. It responded... Poorly. Imagine the vibes of trying to cancel Comcast, when you're suicidal.

Anyway, I tried again to ask for help about something else that would be concerning enough for any responsible company to flag. School was one of their main options, which seems irresponsible - do you really think a child in crisis would read that contract?

I told it about a teacher at school trying to "be my boyfriend", and it immediately suggested I help someone else while I wait for help. I was honestly concerned that it wasn't flagged before connecting. Especially when I realized it was connecting me to children.

I first got someone who seemed to be a child in an abusive home. (Censored for their privacy.) I declined to talk to them because despite being an adult and in an OK mental place - I knew I'm not equipped to counsel a kid through that. If my act of being another kid in crisis was real? Holy shit.

Remember- if my BS was true, that kid would be being "helped" by an actively suicidal kid who's also being groomed by a teacher. Their pipeline for "helpers" is the same group of people looking for help.

I skipped a number of messages, and they mostly seemed to be written by children and young adults with nowhere else to turn. Plus one scary one from an adult whose "problem" was worrying that they'd been inappropriate with a female student, asking her to pull her skirt down "a little" in front of the class. Koko paired this person with someone reporting that they were a child being groomed by a teacher. Extremely dangerous, and if this was an episode of Black Mirror? I'd say it was a little too on the nose to be believable.

I also didn't get the option to get help without being asked... Er... Harassed... to help others. If I declined, I'd get the next request for help, and the next. If I ignored it, I got spammed by the "We lost you there!" messages, asking if I'd like to pick up where I left off, seeing others' often triggering messages while waiting for help, including seriously homophobic shit. I was going into this as an experiment, starting from a good mental place, and being an adult with coping skills from an actual therapist, and I still felt triggered by a lot of what I read. I can't imagine the experience someone actually in crisis would be having.

My message was starting to feel mild in comparison to what some people were sharing - but despite that I was feeling very uneasy about my message being shown to children. There didn't seem to be a way to take it back either.

Then I got a reply about my issue. It was very kind and well meaning, but VERY horrifying. Because it seemed to be written by a child, or someone too young to understand that "Do have feelings for the teacher who's grooming you? If you don't, you should go talk to him." Is probably THE most dangerous advice possible.

Not judging the author - I get the impression they're probably a child seeking help themselves and honestly feel horribly guilty my BS got sent to a young person and they wanted to reply. Because WTF. No kid should be in that position to answer my fucked up question or any of the others like it.

---

Anyway, what can you do if this concerns you, or you've had a difficult experience on Koko, with no support from them or Tumblr?

Get on their LinkedIn (https://www.linkedin.com/company/kokocares/) and comment on their posts! You may also want to tag the company's co-founders in your comments - their accounts are listed on the company page.

There's no way to reach support through chat, and commenting on a company's LinkedIn posts / tagging the people responsible is the best way to get a quick response to a sensitive issue - as their investors and research funders follow those posts, and companies take it seriously if safety issues are brought up in front of the people giving them millions of dollars.

----------------------------------------------------

Legal Disclaimer since tech companies LOVE lawsuits:

The views, thoughts, and opinions expressed in the text belong solely to the author, and not necessarily to the author's employer, organization, committee or other group or individual. This text is for entertainment purposes only, and is not meant to be referenced for legal, business, or investment purposes. This text is based on publically available information. Sources may contain factual errors. The analysis provided in this text may contain factual errors, miscalculations, or misunderstandings.

--------------------------------------------------------

A painting that I forgot existed but totally vibed with when I got started on it again ✨

Uhhhh imma need you to elaborate on palekit’s teeth being ‘deep’ in the gums 😶

Tanglefern shudders at the memory and is quick to dispel the thought. It is better, perhaps, to move on and forget.

🏴‍☠️ stop paying for shit

some sources and resources as of april 2024

tv/cinema (streaming)

fmoviesz dot to

soap2dayx dot to

anix dot to (for anime)

flixtor dot to

hdtoday dot to

myflixerz dot to

swatchseries dot is

if one of the sites i already use doesn't have what i'm looking for, i use duckduckgo to search for alternatives (as opposed to google which always gives me way more bullshit results)

skip paywalls

12ft dot io (doesn't always work)

books and academic articles

libgen dot is

sci-hub dot se

audiobookbay dot is

annas-archive dot org

forum dot mobilism dot org (also hosts mobile apps)

video games

myabandonware dot com (not technically piracy!)

torrent source

1337x dot to (pretty much the only source i use nowadays)

piracy guides

my (very quick) torrenting guide

easyussr.neocities.org/torrenting

edit: apparently necessary disclaimer that everyone and their mother knows about these websites, they can be found through any major search engine, and not talking about them on tumblr dot com won't keep them "secret" because the feds are already more than aware of them.

Well done, Ireland! <3

yo mr white drive me to barnes and noble i need to pick up the newest warrior cats book bitch

— Chappell Roan via Instagram

DO NOT DO THIS!!!

If a website has a paywall, like New York Times, DO NOT use the ctrl+A shortcut then the ctrl+c shortcut as fast as you can because then you may accidentally copy the entire article before the paywall comes up. And definitely don't do ctrl+v into the next google doc or whatever you open because then you will accidentally paste the entire article into a google doc or something!!!! I repeat DO NOT do this because it is piracy which is absolutely totally wrong!!!

WARNING!!!!

People, please be careful. There are also people tracking children and people and putting bids on them based on their profile pictures on whatsapp, tracking and kidnapping them. Especially young children, so please be cautious, especially parents who have their children as their profile pictures.

Please pass this on to everyone so that they are aware of the danger. I don’t how it is all around the world but I know it can’t just be here so please please spread the word. Thank you.

FUCK I HATE THIS SHIT THIS IS SO REAL

It's not that I don't want to visit, it just wasn't on the list I made in my head